House buyers are twice as likely to be satisfied with homes built by a small building company than by one of the majors, new research suggests.
The Federation of Master Builders (FMB) has looked into satisfaction rates among people who have bought a newly-built home in the past five years. It found that 36% of those whose home was built by a small and medium-sized (SME) house-builder described themselves as ‘very satisfied’ with the quality of their new home.
By comparison, on 17% of customers of Top 20 house-builders were ‘very satisfied’ with the quality.
The FMB said that this showed that smaller local builders were better than big national ones.